Mint & Lily Jewelry Review

Inspiration Behind Mint & Lily:

  • Genesis Story: The journey of Mint & Lily started with a personal need. The founder was looking for a unique bracelet with an uplifting message, “straighten your crown,” for their sister facing challenging times. Unable to find such a piece, the founder was inspired to create Mint & Lily​​​​.
  • Design Motivation: The brand was conceived to fill two gaps in the market: first, the need for affordable, high-quality, customizable jewelry; and second, the desire for jewelry that empowers and inspires confidence in women​​.

Emphasis on Customization and Affordability:

  • Custom-Made Jewelry: Mint & Lily takes pride in offering unique, custom-made jewelry. Every piece is made to order, ensuring that it holds more sentimental value than mass-produced jewelry. This customization makes their pieces particularly suited for gifting​​.
  • Pricing Strategy: The brand’s pricing is competitive, with custom jewelry like rings, necklaces, and earrings typically ranging from $30 to $70. This affordability is a key aspect of their philosophy, making personalized jewelry accessible to a broader audience​​.

Design Philosophy and Materials:

  • 18KT Gold Designs: Mint & Lily primarily uses 18-karat gold in its designs, chosen for its rich yellow appearance and popularity in different cultures. This choice reflects their commitment to quality and aesthetic appeal​​.
  • Customer Feedback on Quality: The quality of Mint & Lily’s products has received mixed reviews. While some customers praise the jewelry for its durability and elegance, others have reported issues with tarnishing or wear after a few months. Despite this, many customers appreciate the brand’s balance of quality, sentimentality, and affordability​​.

Designed in the USA:

U.S. Design and Production: All Mint & Lily jewelry is designed in San Francisco, California. This commitment to U.S.-based production is a significant aspect of their brand identity, contributing to their reputation for quality and design integrity​​​​.

Mint & Lily stands out for its focus on creating personalized, affordable jewelry that carries emotional significance. While they prioritize quality and customer satisfaction, some mixed feedback on the durability of their products suggests that they are continuously evolving in their quest to balance affordability with quality.

Product Range and Highlights of Mint & Lily Jewelry

1. Extensive Collection:

  • Fine Jewelry Range: Mint & Lily offers a broad collection of fine jewelry, emphasizing high-quality, long-lasting finishes. The brand’s mission is to create pieces that remind wearers of their strength and beauty​​.
  • Customization Focus: A significant feature of Mint & Lily’s product range is the emphasis on full customization and personalization, allowing customers to create unique, sentimental pieces​​.

2. Variety of Jewelry Types:

  • Necklaces: The brand provides various necklace options, including name necklaces, initial necklaces, photo necklaces, essential necklaces, pendant necklaces, and more​​.
  • Bracelets and Anklets: Customers can choose from name bracelets, photo bracelets, charm bracelets, essential bracelets, and cuff bracelets​​.
  • Rings: The ring selection includes name rings, birthstone rings, fidget rings, essential rings, and gemstone rings​​.
  • Earrings: The earring collection offers hoop earrings, stud earrings, personalized earrings, statement earrings, and gemstone earrings​​.

3. Featured Products:

  • Two Name Ring Best Friend Gift: An adjustable cuff ring that intertwines two chosen names, available in various finishes and ideal for gifting​​.
  • Hakuna Matata Ring: A cuff ring with “Hakuna Matata” inscribed, serving as a reminder to let go of worries, available in multiple finishes​​.
  • Fairy Name Necklace: A customizable necklace where any name can be featured in a soft cursive font, also available in different finishes​​.

4. Special Collections and Themes:

  • New and Trending: Mint & Lily keeps its collection fresh with best sellers, new arrivals, stackable rings, and more​​.
  • Personalization and Themed Jewelry: The brand offers unique collections like zodiac jewelry, birth flower jewelry, jewelry for lovers, NFL collection, and college collection, demonstrating a diverse range of themes and personalization options​​.

5. Quality and Durability:

  • Material Quality: Mint & Lily jewelry is designed to never fade, rust, or tarnish, ensuring longevity and customer satisfaction​​.
  • Designed in the USA: All products are designed and designed in the US, specifically in San Francisco, California, highlighting the brand’s commitment to quality and local production​​.

6. Ideal for Gifting:

  • Gift Packaging: Each order comes with a gift box, making Mint & Lily products ideal for gifting​​.
  • Customer Satisfaction: The brand offers a 100% customer satisfaction guarantee, underscoring their confidence in the quality and appeal of their products​​.

Mint & Lily’s product range is characterized by its vast variety, customizable options, and thoughtful design. The brand’s commitment to quality, combined with the versatility of its collections, makes it a popular choice for those seeking personalized, meaningful jewelry.

Customer review

General Satisfaction:

  • Trustpilot: 4.2/5 stars.
  • Sitejabber: 4.82/5 stars.
  • These ratings generally suggest positive customer experiences.

Specific Product Ratings:

  • Two Name Ring: 4.8/5 stars.
  • Hakuna Matata Ring: 5/5 stars.
  • Fairy Name Necklace: 4.6/5 stars.
  • High ratings indicate customer satisfaction with these specific products.

Detailed Customer Testimonials:

  • Positive Feedback:
    • “Consistently deliver… Each piece is unique and special.” – Praise for personalization and uniqueness​​.
    • “Look beautiful and expensive… Highly recommend them.” – Commendation for the appearance and value​​.
    • “The order went smoothly… They had current discount coupons.” – Positive experience with customer service​​.
  • Critical Feedback:
    • “Return process challenges… no credit has been processed.” – Issues with returns and customer support​​.
    • “Cancelled my order after a month… Horrible customer service.” – Complaints about shipping and response times​​.
    • “Never received what I ordered… Awful customer service!” – Frustration over non-delivery and lack of support​​.
    • “Received tarnished bracelet… no response from them.” – Concerns about product quality and unresponsiveness​​.
    • “Promised by 12/27… poor quality… cheap chain broke.” – Disappointment in product quality and delivery delays​​.
    • “Bracelet… broken and scratched… no apology.” – Negative experience with replacement and customer service​​.
    • “Horrible encounter… awful customer service… late delivery.” – Dissatisfaction with overall service and delivery times​​.

Summary reviews

While Mint & Lily has received high ratings on Trustpilot and Sitejabber, individual customer experiences vary significantly. Positive reviews often highlight the uniqueness and aesthetic appeal of the jewelry, particularly for gifting purposes. In contrast, critical reviews frequently mention issues with customer service, product quality, and delivery. Prospective customers should weigh these mixed experiences when considering a purchase from Mint & Lily.

Pros and Cons of Mint & Lily Jewelry


  • Wide Range of Products: A diverse collection of customizable and personalized jewelry.
  • Quality Materials: Jewelry designed to resist fading, rusting, and tarnishing.
  • Aesthetic Appeal: Elegant and timeless pieces suitable for various tastes.
  • Personalization: Emphasis on unique, sentimental designs.
  • Positive Ratings: Generally high ratings on platforms like Trustpilot and Sitejabber.


  • Customer Service Issues: Reports of challenges in communication and response from customer support.
  • Quality Concerns: Some customers experienced issues with product tarnishing and damage.
  • Shipping Delays: Instances of late deliveries, affecting customer satisfaction.
  • Inconsistency: Mixed reviews suggest variability in customer experiences.


Mint & Lily offers an attractive range of personalized jewelry, appealing to those seeking sentimental, customizable gifts. The brand’s high ratings on Trustpilot and Sitejabber suggest a generally positive reception. However, potential buyers should consider the mixed customer feedback, particularly regarding customer service and product consistency. While many find value in their purchases, the experiences vary. It’s advisable for buyers to weigh these factors to decide if Mint & Lily aligns with their expectations and needs for quality and reliable service.

Ivy Campbell
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